Privacy Policy / Terms

Effective Date: January 2, 2020

We,  (the "Company"), are aware of privacy issues that occur during the usage of products, services, and websites. Therefore we strictly follow the all data protection procedures regarding the full security of your personal information. Our privacy policy applies to:

  • using the Company’s products and services,
  • visiting the website,
  • visiting any other linked pages or application services offered by the Company.

By doing all of the above actions, you confirm that you accept our Privacy Policy.

The following Privacy Policy covers handling of personally identifiable information ("Personal Information") collected by the Company when you use our products and services.

Your California Privacy Rights

We make these disclosures to those visiting our website who reside in California which supersedes and replace any conflicting disclosures found elsewhere on our website.

Opt-Out of Disclosure for Direct Marketing Purposes. California Civil Code Section 1798.83 permits California residents to learn the identities of entities that received their Personal Information for marketing purposes and the categories of information disclosed. You may request such information by contacting us through e-mail addressed [email protected] Please reference California Privacy Rights in your subject line.

Please be aware that this opt-out does not prohibit our disclosure of Personal Information for any purpose other than direct marketing. The information we collect and share may include your name, address, email address, and telephone number.

Automatic Gathering of Information. We collect information that you provide to us online, and through websites of unaffiliated third parties.

Automatic Gathering of Information by Third Parties. When you visit our website, third parties can collect Personally Identifiable Information about your online activities over time and across different websites pertaining to your visit to or use of our and other websites.

Do-Not-Track Requests. California residents visiting our website may request that we do not automatically gather and track information about their online browsing movements across the Internet. Such requests are typically made through Web browser settings that control signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personally Identifiable Information about an individual consumer's online activities over time and across third-party websites or online services. We currently cannot honor these requests. We may modify this Policy as our abilities change.

Changes to Notice. By using the Service, you consent to our collection, use, and disclosure of your Personal Information you provide in accordance with this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Privacy Policy changes will apply to the information collected from the date we post our revised Privacy Policy, as well as to existing information we hold.

Effective May 2018

Collection and Use of Information

While you are visiting our website or using our software, we may collect and use different types of information about you. This information is used only for fast and efficient rendering of our products and services to our customers. In addition, we may use your personal information to provide you with relevant information about the product or service that you are using, including critical updates and notifications.

Personal Information We Collect

We gather the following data from our customers:

Information Provided by You

You will be required to provide your Personal Information at our website or in any other way.

This information is:

  • Login and password;
  • Name;
  • Contact details (such as email address);
  • Communication with filevodu support (via emails or calls).

You can create a filevodu account using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you with an option to share specific personal information with us such as your name and email address to pre-populate our sign up form.

Information Provided by You will be used for:

  • Creation of filevodu account;
  • Customer support CRM system;
  • Emails informing about news, updates etc.
  • Providing customer support and responding to customer requests.

This data enables fast and efficient rendering of our products and services to our customers. In addition, it is used for communication purposes, such as notifying you about product updates or special offers.

User information is not combined with information from other sources.

Once you purchase our software, the information collected by our software is linked to your personal information and can be used to handle any technical, product, or customer support requests that you may send to us.

Information Collected Automatically

In addition to the information you enter yourself, we may collect some information automatically for optimizing your experience when using our product and improving the product itself, including but not limited to:

  • Device information;
  • User configuration information;
  • IP addresses;
  • Cookies;
  • Browser information.

This data is used for the following purposes:

  • Finding out how many people visit our website and how frequently;
  • Learning how many people use our products and services;
  • Finding out which products and services are used more frequently than others;
  • Showing you the history of the pages you visited on our website;
  • Collecting some other statistical information.

Collecting Information from Children

Company’s website or services are not directed to children. We may not knowingly collect any personally identifiable information from children under 16 years of age.

If you are under 16 years of age, then please do not use or access our product and services at any time or in any manner. Company reserves the right to delete this information if it learns that Personally Identifiable Information about or from children under the age of 16 has been collected on the services without parental consent. If you are a parent or guardian and discover that your child under the age of 16 has obtained an account on our services, then you may contact our Customer Support at [email protected] and request to delete that child’s personal information.

Information collected via filevodu:

  • Email address;
  • IP address;
  • Crash reports;
  • Information about your Mac (Mac OS version, Mac’s model, and serial numbers, MAC address, overall system information);
  • Information about your apps (e.g., versions, size, date of the last update, etc.);
  • Information about your app’s activity.

Collected information is used for:

  • Registration of the filevodu account;
  • Proper functioning of filevodu;
  • Supplying you with a list of recommended fixes/software updates.

If you want to delete your filevodu account please, contact our Customer Support at [email protected]

Information Collected via Email:

Occasionally you will receive customer satisfaction surveys via email where you will be asked to provide us with your opinion and some additional personal information. It will be used solely by us for our internal usage to improve our products and services, overall, making your user experience better.

Information that is Collected and Provided by Third Parties:

Some of your Personal Information, such as your name, email address and other information (like the type of subscription you bought, it's price, etc.; please note that we don't collect information about your credit card number or other sensitive data), may be collected and provided to us by third parties. We will use your personal information collected in this way only in accordance with this Privacy Policy and Privacy Policy of a third party service.

We recommend that you review the Privacy Policy of any third party service which is linked to filevodu to make sure that you agree to all conditions; otherwise, do not purchase or use our service.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. In the event you terminate your relationship with filevodu, we may retain information necessary to resolve disputes, enforce our user agreement, protect our legal rights, and comply with technical and legal requirements and constraints related to the security, integrity, and operation of filevodu. Otherwise, we will retain your personal information for as long as reasonably necessary to provide you services, create and improve filevodu, comply with the law, and to run our business. If you wish to cancel your account or request that we no longer use your information to provide you services contact our Customer Support at [email protected]

Data Sharing

We may occasionally hire other companies, consultants and contractors to provide limited services on our behalf. We will only provide those companies the personal information they need to deliver the service.

They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose. To ensure this, we use standard contract clauses, rely on the European Commission's adequacy decisions about certain countries, as applicable when transferring data to other countries. For example, we may share your non-identifiable information in the event of a business transfer, if it will be required by law etc.

Sharing Your Personal Information

We may share your information (identifiable or non-identifiable) in the event of:

Affiliates: In some cases, we may closely cooperate with some companies and/or businesses, and may require your Personal Information for various transactions with these partners.

Developers: We may send your data to developers whose products are presented on our website when you buy one of these products, in order to generate a license and link it to your profile. You can find information on how developers use personal data you provide to them in their privacy policy.

Agents: We may employ other companies to act as intermediate parties for us; therefore, we may share our customers’ private information with them. These agents will not use your information for purposes other than assisting us.

Business Transfers: Customer information belongs to the Company’s business assets. Therefore when the Company becomes owned by a third-party as the result of a merger, acquisition, reorganization, or bankruptcy, customer information is passed to this third party as well.

Protection of the Company and Others: It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities and institutions to disclose your Personal Information. We may also disclose information about you if we determine that such disclosure is necessary or appropriate for purposes of national security, law enforcement, or other issues of public importance.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.

With Your Consent: You will be informed about other possible cases of sharing your Personal Information, and will have the right to prevent this.

We do not sell, rent, or trade your Personal Information to anyone.

Tracking Technologies

Through the use of “cookies” and other technologies, we may collect data in order to, among other things, make it easier to navigate our Site and to optimize the user experience across multiple devices.

This data may include, but is not limited to the following:

  • The website that referred you to us;
  • The web pages you viewed on our site;
  • The advertisements you viewed and clicked on at our site;
  • Store your browser preferences such as language and currency;
  • Display content based upon what you view on our site to personalize your visit.


We use cookies to track your actions on our website. These small text files are stored on your hard drive and make it possible for our systems to recognize your browser. You can turn off cookies in your browser, but then you won’t have access to some essential features of our website.

Additionally, we use third party cookies for analytical purposes. These cookies are:

  • Google Analytics;
  • Google AdSense;
  • Google Publisher Tag;
  • DoubleClick Ad Exchange-Buyer;
  • Hotjar.

You can manage any cookies preferences at within the cookie policy settings in the browser(s) you use.

Control of Your Personal Information

We respect enhanced user privacy controls. We support the development and implementation of a standard "Do Not Track" browser feature, which is being designed to provide customers with control over the collection and use of information by third parties regarding their web-browsing activities. At this time filevodu does not respond to "Do Not Track" mechanisms. Once a standardised "Do Not Track" feature is released, filevodu intends to adhere to the browser settings accordingly.

Except as otherwise described in this statement, personal information you provide on our website won’t be shared without your permission. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Privacy Settings

We fully respect your privacy and will use only the minimum personal data required to improve our products or services and personalise our recommendations. You can review and manage your privacy settings by contacting our Customer Support in written via [email protected]

Note: In the event that you request to delete your information that is stored in our database you will no longer have access to the services associated with your account.


Security of your information is critical to us, and we do our best to secure your information. However, remember that the Internet is not a secure environment, so we encourage you to be vigilant about protecting the confidentiality of your information.

We have implemented a number of security features within the site that are intended to help prevent the unauthorised release of or access to the user information we collect online.

As we described above, we collect different kinds of information. Specifically, it is Personally Identifiable Information and non-Personally Identifiable Information. Each kind of information has its own appropriate level of protection. For example, there is no need to protect non-Personal Information with the highest level of security.

To protect your Personal Information, we restrict access to it to Company employees, contractors, and agents who need it to perform their job duties. In addition, those who have access to Personal Information are subject to strict contractual confidentiality obligations and may be disciplined or have their contracts terminated if they fail to meet these obligations.

We protect your information by using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure, and alteration. Nevertheless, no one can guarantee absolute protection of your Personal Data. You must also do your part in protecting the data, systems, networks, and services that you are using.

Please be aware that we are not responsible for the privacy policies of other websites and services that may be linked from our website.

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us here.

Changes To This Policy

We will keep you up to date about any possible changes to our Privacy Policy. As soon as such changes occur, we will inform you via email and/or via our website.


We are open to any questions on this Privacy Policy. Please address all your concerns to filevodu Customer Support at [email protected]

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